Email: [email protected]
Phone No: 825-250-8282
Terms Of Service
Welcome to gravitygem.com (gravitygem) (“Website”). This website is owned, managed and operated by Gravity Gem (“Gravity Gem”, “we”, “us”). Please carefully review the following Terms and Conditions (“Terms”). By using and/or visiting the Website you agree to follow and be bound by the Terms listed below.
Copyright Trademarks and Site Content
All logos, design, graphics, text, images, photographs (collectively, “Content”) on this website is managed by Gravity Gem. You may download or copy the contents for your
personal use only. This will not result in transfer of any right, title or interest to anybody downloading or copying it.
Privacy
Your privacy is and always will be important to us at Gravity Gem and we understand the importance of safeguarding your data. We recommend you reading our Privacy Policy to know more.
Online shopping and Website errors
We have presented the products on our Website with utmost care leaving no room for any errors. We reserve the rights to amend errors or to update product information at any time without prior notice. The colours and sizes of the products may vary depending upon the device/ screens on which the website has been opened. Therefore, we can not guarantee the accuracy of representation of the products.
Paying for your order
Orders places on the website need to be validated. The process includes address
verification, item in stock verification, price check and fraud check. The customer will be contacted if any error occurs during the verification process
Validated orders placed on the website will be processed within 5 business days.
Shipping is free for all orders over $100. For orders below $100, shipping costs will be calculated at the checkout.
To ensure that products are dispatched and are being shipped and for the ease of
tracking the order, our sales team will provide Canada Post Tracking Number for
convenience
You have the right to cancel a confirmed order placed on the website before it is
shipped out. Special Offers, Special Orders, Sale Items, Custom Orders are ‘FINAL SALE’ and can not be cancelled.
Return & Exchange Policy
Orders placed on the website may be returned. Please note requirements and exceptions below
Requirements & Exceptions
- • Earrings are FINAL SALE
- • Within thirty (30) business days of Delivery date, please contact Gravity Gem by phone at +1 (825) 250-8282 or by email at [email protected]/ to obtain a ‘Return Merchandise Authorisation’ (RMA).
- • Gravity Gem will authorise an RMA providing the returned product has not been used or worn and is in its original condition including all packaging.
- • Ship the products back within 10 business days once you receive Email Authorisation.
- • Returns will not be processed if we do not receive the products within 10 business days.
If you receive damaged/ broken products contact us at [email protected]/. We will replace products as soon as we could. For damaged/ broken products: Include pictures, videos along with your email showing that the products were damaged/ broken at the time of receiving.
We will send you a RMA email and guide you through the process. Upon receipt of your return, the Quality Assurance Department will ensure that all RMA
conditions have been met for approval. Once we receive the products and RMA conditions have been met, the return will take upto 7-10 business days to process.
Exceptions
• Earrings, Special Offers, Special Orders, Sale Items, Custom Orders are ‘FINAL SALE’ and as such will not qualify for return or exchange/ RMA
• Any item/s found to be not in its original condition upon quality check will not be eligible for an RMA.Customer is responsible for returning shipping charges. For damaged/broken items we will cover the return shipping costs. If you have received damaged/broken items contact us at [email protected]/ we will replace items as soon as possible. For damaged/broken items include pictures, videos with your email showing that you have received damaged items. We will send you a return authorization email and will guide you for the returnprocess. Once we receive your return, it will take us 7-10 business days to process the return.
If you have not properly taken care of the jewelry and it got damaged due to contact with chemicals or getting scratches while working it’s not eligible for return.
Changes to the Terms
Gravity Gem may modify the Terms at any time. An updated version of the Terms will be posted on this page. When using the website, we recommend reading through the Terms.
Privacy Policy
For you to understand how Gravity Gem collects, uses, shares and safeguards your information, we suggest reading the below privacy policy. Your privacy is and always will be important to us. By providing your personal information, you agree to the collection, use and disclosure of your personal information.
Information we may collect and how we use it
Data you provide
When you browse and or shop at gravitygem.com, attend a Gravity Gem hosted event or contest, contact us with questions or for product information, we may collect the following information,
- Contact Details: Information such as Name, Email address, Mailing address, Phone number, etc.
- Account information: When creating an account on gravitygem.ca/com we may view information regarding your product interests, products abandoned in carts along with any store contact and payment details.
- Payment information: Information about your billing address, payment method such as bank details, credit, debit, or other payment card information.
- Other: Further general information as maybe required for the purpose of completing orders.
How we Use your Personal Data
Gravity Gem uses your personal data to provide, maintain and better develop our product offerings and service, for security and fraud prevention, and to comply with law.
We use your data to:
- To communicate with you
- To deliver your product or service
- To provide, develop and improve our product offerings and service
- To invite, organise and schedule events and contests
Where we use your persona data to provide a product or service, we do so because it is important to perform certain obligations. All the processing is necessary to maintain a good relationship with you and and to protect our business against fraud.
Sharing and Disclosure
We do not sell or disclose your personal information to any non-affiliated third parties. We use Google Analytics to help us understand how our customers use gravitygem.com/. We may use to provide you with targeted marketing via advertisements or newsletters. At any point, you can opt out of some of these services by contacting us.
Retention and Deletion
We will only retain your personal data for as long as necessary for the purpose for which that data was collected. We remove the information from our systems when we no longer need it.
Changes to the Policy Gravity Gem may modify this policy at any time. An updated version of the Policy will be posted on gravitygem.com/. When using our services, we recommend reading our Privacy before sharing your personal information.
Contact us
For any queries, or to ask any question about data privacy, you can contact us by: Calling Us: (825)250 8282 Emailing Us: [email protected]/
We do not sell or disclose your personal information to any non-affiliated third parties. We use Google Analytics to help us understand how our customers use gravitygem.com/. We may use to provide you with targeted marketing via advertisements or newsletters. At any point, you can opt out of some of these services by contacting us.
Retention and Deletion
We will only retain your personal data for as long as necessary for the purpose for which that data was collected. We remove the information from our systems when we no longer need it.
Changes to the Policy Gravity Gem may modify this policy at any time. An updated version of the Policy will be posted on gravitygem.com/. When using our services, we recommend reading our Privacy before sharing your personal information.
Contact us
For any queries, or to ask any question about data privacy, you can contact us by: Calling Us: (825)250 8282 Emailing Us: [email protected]/
Refund Policy
Orders placed on the website may be returned. Please note requirements and exceptions below.
Requirements & Exceptions
- Earrings are FINAL SALE
- Within thirty (30) business days of Delivery date, please contact Gravity Gem by phone at +1 (825) 250-8282 or by email at [email protected] to obtain a ‘Return Merchandise Authorisation’ (RMA).
- Gravity Gem will authorise an RMA providing the returned product has not been used or worn and is in its original condition including all packaging.
- Ship the products back within 10 business days once you receive Email Authorisation.
- Returns will not be processed if we do not receive the products within 10 business days.
- If you receive damaged/ broken products contact us at [email protected]. We will replace products as soon as we could. For damaged/ broken products:
Include pictures, videos along with your email showing that the products were damaged/ broken at the time of receiving. - We will send you an RMA email and guide you through the process.
- Upon receipt of your return, the Quality Assurance Department will ensure that all RMA conditions have been met for approval. Once we receive the products and RMA conditions have been met, the return will take upto 7-10 business days to process.
Exceptions:
- Earrings, Special Offers, Special Orders, Sale Items, Custom Orders are ‘FINAL SALE’ and as such will not qualify for return or exchange/ RMA
- Any item/s found to be not in its original condition upon quality check will not be eligible for an RMA.
Care Instructions To ensure the shine and longevity of the product/s, do as directed below.
- Always store the products in a jewelry box or a jewelry bag.
- Always wipe jewelry with a clean and smooth cloth.
- Avoid direct contact of the products with perfumes and lotions.
- Do not wash or immerse the products in water or any other liquid.
- Remove the products worn when working with the chemicals.
- Remove the products when showering, bathing or swimming.
- Remove the products before doing any physical or heavy activity.